Red Rock Aggregates

Terms & Conditions of Delivery

Name: Red Rock Aggregates
Telephone: +447984954537
Price range: ££

Straightforward terms so everyone knows where they stand before the lorry turns up.

1. Quotes & orders

All prices are quoted per tonne and include delivery to the postcode given at the time of quoting, unless we say otherwise.
A quote is based on the material, load size and access described to us. If any of these change on the day, the price may change.
Your order is confirmed once we have agreed the material, quantity and a delivery date with you.

Payment is by cash or bank transfer and is due before the load is tipped.
It is absolutely fine to make the bank transfer when we arrive — the driver will simply wait for the payment to show before tipping off.
If payment has not cleared or cannot be made on arrival, the load will not be tipped and the delivery may be rescheduled.
We do not offer credit accounts unless this has been agreed with us in writing beforehand.

Deliveries are made by tipper lorry. Please make sure there is safe, clear and legal access for the vehicle, including height and width clearance.
Someone over 18 should be present to show the driver where the material goes. If nobody is there, the driver will tip in the safest sensible place or return another day.
Delivery times are estimates. We will always do our best to arrive when agreed, but traffic, weather and site conditions can affect timings.
If access is too tight or unsafe, we will offer a kerbside drop in the nearest safe legal position instead.

Tipping on driveways, private roads and other private ground is done at the customer's request and at your own risk.
We take great care, but we cannot accept responsibility for damage to driveways, lawns, drains, manhole covers, kerbs, overhanging branches or underground services on private ground.
Please tell us in advance about anything soft, hollow or fragile the lorry may drive over.
Tarpaulin or boards can be used to protect a surface where practical — just ask when booking.

Natural and recycled materials vary in colour, size and texture between loads. Photographs on this website are a guide only.
Please check the material before it is tipped. Once tipped, loose material cannot be reloaded or returned.
Quantities are supplied by the tonne. Small variations are normal with loose bulk materials.

Please give us as much notice as you can if you need to cancel or change a delivery.
If we arrive and cannot deliver because of locked gates, blocked access, nobody on site or payment not being arranged, a wasted journey charge may apply to cover the haulage.

Please keep children, pets and vehicles well clear of the lorry while it is manoeuvring and tipping.
The driver has the final say on whether it is safe to tip in a given position.
We hold the relevant goods driving and carrying licences and are fully insured for our haulage work.

Any questions about a delivery, a quote or these terms — just call or message us and we will sort it out.